Local Government
Service standards
A Service Standard helps teams to create and run great public services. But not just public services; these 14 really helpful points, developed by GOV.UK, can be used for any web design and development project.
Local Government
NHS design principles
The NHS design principles are a great starting point if you’re looking for a set of nine high-level principles to help make your digital project great. Put people at the heart of everything you do Read more…
Local Government
Campaign planning and evaluation using the GCS framework
Part of the Government Communications Service (GCS), evaluation is an essential part of effective communication and forms the fifth plank of OASIS (Scoring/Evaluation). It should be outcome focused and answer the question “did we achieve Read more…
Communication and Marketing
Government Communications Service Framework and OASIS models
OASIS is a series of steps that can help bring order and clarity to planning campaigns. The aim is to help make the planning process rigorous and consistent. Objectives Set out what the communications activity Read more…
Communication and Marketing
What works, not what’s popular
Definition of usability A service is usable if the people who need it can use it to get the right outcome for them. Original author / source: GOV.UK
Local Government
Digital Service Standard examples
If you’re looking for digital service standard examples, particularly UK Government, then you might find the following information useful. GOV.UK Digital Service Standard The Digital Service Standard is a set of 18 criteria to help Read more…
Local Government
Useful Government web and digital resources
If you’re looking for Government web and digital resources then you might find the following links useful. UK Government Digital Service UK Government digital service standard UK Government service manual UK Government design notes UK Read more…
Local Government
It’s OK to…
Work is hard enough at the best of times, but it’s OK to… say “I don’t know” ask for more clarity stay at home when you feel ill say you don’t understand ask what acronyms stand Read more…
Local Government
Local government digital strategy principles example
A digital strategy is a plan to accomplish something with the benefit of digital tools. ‘Focus on the user and all else will follow’ – Google Our mission is to provide residents and employees with Read more…
Communication and Marketing
Communications and behaviour change
Nearly all campaign and communication activities will have an aspect of behaviour change as their outcome. By applying behavioural theory, we can design more effective communications to influence how people act for the public good. Read more…