10 simple tips if you need to write a blog post, presentation or any piece of content that you want people to engage with. 1. Establish ‘The Point’ Don’t write anything until you establish ‘The Read more…
A Service Standard helps teams to create and run great public services. But not just public services; these 14 really helpful points, developed by GOV.UK, can be used for any web design and development project.
The NHS design principles are a great starting point if you’re looking for a set of nine high-level principles to help make your digital project great. Put people at the heart of everything you do Read more…
Part of the Government Communications Service (GCS), evaluation is an essential part of effective communication and forms the fifth plank of OASIS (Scoring/Evaluation). It should be outcome focused and answer the question “did we achieve Read more…
OASIS is a series of steps that can help bring order and clarity to planning campaigns. The aim is to help make the planning process rigorous and consistent. Objectives Set out what the communications activity Read more…
Definition of usability A service is usable if the people who need it can use it to get the right outcome for them. Original author / source: GOV.UK
If you’re looking for digital service standard examples, particularly UK Government, then you might find the following information useful. GOV.UK Digital Service Standard The Digital Service Standard is a set of 18 criteria to help Read more…
If you’re looking for Government web and digital resources then you might find the following links useful. UK Government Digital Service UK Government digital service standard UK Government service manual UK Government design notes UK Read more…
Work is hard enough at the best of times, but it’s OK to… say “I don’t know” ask for more clarity stay at home when you feel ill say you don’t understand ask what acronyms stand Read more…
A digital strategy is a plan to accomplish something with the benefit of digital tools. ‘Focus on the user and all else will follow’ – Google Our mission is to provide residents and employees with Read more…