By focusing on the 4 principles of accessibility, not technology, the emphasis is on the need to think about the different ways that people interact with content. For example, users might: use a keyboard instead of a mouse change browser settings to make content easier to read use a screen Read more…
10 simple tips if you need to write a blog post, presentation or any piece of content that you want people to engage with. 1. Establish ‘The Point’ Don’t write anything until you establish ‘The Point’: what you want to say and why it needs to be said. Once you Read more…
A Service Standard helps teams to create and run great public services. But not just public services; these 14 really helpful points, developed by GOV.UK, can be used for any web design and development project.
The NHS design principles are a great starting point if you’re looking for a set of nine high-level principles to help make your digital project great. Put people at the heart of everything you do Patients, family, carers, staff. Design things that understand and respect people’s needs. Take the time Read more…
Part of the Government Communications Service (GCS), evaluation is an essential part of effective communication and forms the fifth plank of OASIS (Scoring/Evaluation). It should be outcome focused and answer the question “did we achieve what we set out to do?” It provides us with the evidence to demonstrate how Read more…
OASIS is a series of steps that can help bring order and clarity to planning campaigns. The aim is to help make the planning process rigorous and consistent. Objectives Set out what the communications activity is intending to achieve. Start with the policy aim and develop communications objectives that will Read more…
Definition of usability A service is usable if the people who need it can use it to get the right outcome for them. Original author / source: GOV.UK
If you’re looking for digital service standard examples, particularly UK Government, then you might find the following information useful. GOV.UK Digital Service Standard The Digital Service Standard is a set of 18 criteria to help government create and run good digital services. 1. Understand user needs Understand user needs. Research Read more…
If you’re looking for Government web and digital resources then you might find the following links useful. UK Government Digital Service UK Government digital service standard UK Government service manual UK Government design notes UK Government design and build services UK Government content design: planning, writing and managing content UK Read more…
Work is hard enough at the best of times, but it’s OK to… say “I don’t know” ask for more clarity stay at home when you feel ill say you don’t understand ask what acronyms stand for ask why, and why not forget things introduce yourself depend on the team ask Read more…